Terms and Conditions

Terms and Conditions

With the exception of laws relating to customs and to taxes and duties on imported goods, the parties agree that the laws of the State of Victoria, Australia apply to your use of Softmed Online (including Softmed Online NZ).

The parties submit to the exclusive jurisdiction of the courts of Victoria in relation to any dispute in relation to the sale and purchase of goods.

Kindly let us know should you have any questions related to our terms and conditions on email address info@softmedusa.com


Welcome to the Softmed website. The terms and conditions will be applied in full and will affect your use of this website. By using this website, you agreed to all the terms and conditions of this website. You must not use this website if you disagree with any terms and conditions of this website. Minors or users below 18 years old are not permitted to use this website.

We ask that you abide by the terms and conditions, along with any other terms and conditions that may appear on the website from time-to-time. Your use of this website constitutes your agreement with the terms and conditions of the website, and we reserve the right to revise these conditions at any time and as we see necessary. When we make changes, we will post them in this section. By using this website, you agree to your responsibility to check this section periodically to be aware of any changes, and your continued use of the website shall be considered your agreement to any modified terms and conditions. If you do not agree to these terms and conditions, please do not use this website.


By placing an order, you are offering to purchase a product on, and subject to, the following terms and conditions. All orders are subject to availability and confirmation of the order price at the time of ordering. Dispatch times may vary according to availability, and any guarantees or representations made as to delivery times are subject to delays resulting from postal issues or force majeure for which we will not be responsible. Please see our notice for further information. In order to purchase from this website, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Softmed retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have purchased from. When placing an order, you confirm that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds available to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to changes at any time.


When you place an order, you will receive an e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.


Whilst we try and ensure that all details, descriptions and prices on the website are accurate, errors may occur. In the event of an error in the price of any goods which you have ordered, you will be informed as soon as possible and you will be given the options of reconfirming your order at the correct price or cancelling the order. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

The prices quoted on this Website are final prices, which may vary either higher or lower than the prices in stores. When you buy online, you acknowledge that the prices quoted on the Website at the time of ordering will be honoured. Where applicable, prices are inclusive of GST at the rate appropriate to your state within Australia. GST is not included in our prices for customers outside of Australia. Orders to countries outside of Australia may be subject to local GST, import duties and/or taxes, which are levied once your package reaches to your country. Softmed ships your package according to TAX politics, which means we do not collect GST, duties and/or taxes on orders to countries outside Australia and so we cannot predict what your particular local charges may be. If you do incur any such additional charges, they must be rendered by yourself in order for your package to clear customs. Please contact your local customs office for more information. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Softmed is not responsible for any changes in currency value or conversion rates that your bank or credit card provider may apply.

Stock levels are subject to availability and we do our best to ensure all orders are packed according to the desired quantities. Should any order not be fulfilled by our warehouse upon packing, due to items becoming out of stock, we will inform you of this as soon as possible and refund you for the out-of-stock item(s). We will process and send the rest of your order. We do not hold or cancel orders during the packing and dispatch stage. Orders will be packed and shipped as usual according to our normal processes and procedures.


Shipping costs will be added where applicable. For more information on delivery and returns please view the Softmed Delivery page.

Exchanges and refunds

During the 14 days following the delivery of your order, you may request to exchange or refund any items received. In order to be eligible for exchange or return, these items must be returned to in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are completely intact. Softmed will not accept returns where labels have been removed. Products purchased on sale (discounted price) are not eligible for return or exchange. You are responsible for the shipping of any returned items. You will not be compensated by Softmed for any items lost in transportation. Shipping charges on returned items are at the customer’s expense. Softmed will not charge additional shipping charges for any exchanges. All exchanges are subject to availability. Refunds for returned items will be made within 30 days of the return of the product, to the original credit card or payment method applied at the time of purchase. Please note that additional duties and/or taxes will not be refunded. Similarly, the shipping costs associated with returns will not be refunded, as mentioned above. For orders within Australia, GST will be included in the refund.

Faulty items which reflect production issues will be exchanged for the same type of product in the same size, subject to availability, or otherwise refunded. Refunds for faulty items will be made within 30 days of delivery. All products purchased during our end of year sale are not eligible for return or exchange. Exchanges and returns are only eligible in situations as outlined by our instructions, which can be found in your confirmation email.

Items cannot be exchanged or refunded at any stores. We operate Monday to Friday and are not open on public holidays. When your order is placed, we will send you a confirmation of the purchase. Once your package is shipped, we will send you an email with final confirmation and instructions. Most orders are shipped via standard Australian post. Depending on the intended ship-to location, orders may be subject to other shipping methods, and the specific warehouse processing the order may utilize its own tracking system. Applicable orders will have the tracking reference provided in the shipping confirmation email. Our appointed courier partners in each region delivers all orders. Orders to countries outside Australia may be subject to GST, import duties and/or taxes, which are levied once your package reaches your country, and are the responsibility of the buyer to cover.


We accept credit and debit card payments such as Visa and MasterCard. Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.


Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – please check your voucher to find out when to use it by as we will not accept expired vouchers. We will not accept any responsibility for stolen or deleted gift vouchers. We will dispatch your gift voucher either as soon as payment has been cleared or on your specified delivery date. We are not responsible for any delays in the delivery of your gift vouchers, no matter the cause. If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we are not to be held responsible if a gift voucher is used by someone other than your recipient as a result of the email address being entered incorrectly. In addition, we do not take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Kindly ensure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe. Refunds will be processed through the same purchase payment method applied at the time of purchase.


Discount codes may, from time to time, be offered to account holders; such codes may only be applied to purchases made through the account to which the discount code was offered and registered. We may from time to time also offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this website. Only one promotional discount code can be applied to any single order. The conditions of use relating to any discount code will be specified at the time of issue.


Unless otherwise specified, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and all other materials and contents that appear as part of this website, are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Softmed. The Contents, and the website as a whole, are intended solely for personal, non-commercial use by the users of the website. You may download or copy the contents and other downloadable materials displayed on the website for your personal, non-commercial use. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the website, or any related software. The website as a whole is protected by copyright and trade dress, and all worldwide rights, titles and interests in and to the website are owned by Softmed.


Our privacy policy describes the collection and use of information on the website.


You are specifically restricted from all of the following:

  • publishing any website material in any other media;
  • selling, sublicensing and/or otherwise commercialising any website material;
  • publicly performing and/or showing any website material for your own gain;
  • using this website in any way that is or may be damaging to this website or the Softmed brand;
  • using this website in any way that impacts user access to this website;
  • using this Website contrary to applicable laws and regulations, or in any way which may cause harm to the website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website;
  • using this website to engage in any advertising or marketing.

Certain areas of this website are restricted from being accessed by you, and Softmed may further restrict access to any areas of this website, at any time, in absolute discretion. Any user ID and password you may have for this website are confidential and you must maintain confidentiality linked with your own log in credentials.


This website may contain links to outside services and resources. You acknowledge that (A) Softmed is not responsible for the contents of any linked website or any link contained in a linked website, or any changes or updates to such websites; and (B) Softmed is not responsible for any other form of transmission received from any linked website. Softmed is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of other websites by Softmed. Any concerns regarding any such link should be directed to the particular third-party website.


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